❓ Frequently Asked Questions
wickets71 FAQ
Accounts, deposits and withdrawals, bonuses, games, and security — all your questions answered in one place.
Welcome to wickets71. This FAQ page has been created to provide detailed answers to the most common questions from players in Bangladesh. Whether you are new or have been playing for a long time — from opening an account to depositing money via bKash or Nagad, bonus conditions, BPL betting, slot games, and responsible gaming — you will find clear and straightforward guides on all these topics here. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
Opening an account at wickets71 is very simple. Go to the wickets71 Login page, fill in the registration form with your mobile number or email, and create a strong password. Once registration is complete, you can log in right away and enjoy slots, cricket betting, and live casino. The whole process takes just a few minutes.
Gaming at wickets71 is only for those aged 21 or above. When creating an account, you confirm that you are 21 or older. If an underage account is found, it will be suspended immediately and the associated balance will be frozen. We strictly follow this rule as part of our responsible gaming commitment.
No, only one wickets71 account is allowed per person. If multiple accounts belonging to the same person are detected, all accounts may be closed and bonuses may be forfeited. If you cannot access your old account, please contact our support team.
Click the "Forgot Password?" option on the wickets71 Login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to create a new password. The entire process is secured with SSL encryption, so your information is completely safe.
To confirm your identity at wickets71, you may be asked to provide your National ID (NID), date of birth, and details of the payment method you use. This verification process mainly applies to large withdrawals. Your information is completely confidential and is stored only for security purposes.
Deposits and Withdrawals
Deposits from bKash to wickets71 are usually instant — in most cases the balance is added to your account within a few seconds to a few minutes at most. If there is a delay due to network issues, contact the support team with your transaction ID and you will get a quick resolution.
The minimum deposit amount at wickets71 is ৳300 and the minimum withdrawal amount is ৳500. These limits apply to all methods — bKash, Nagad, Rocket, and bank transfer. We set these limits to keep small transactions easy, which is convenient for most players in Bangladesh.
Withdrawals from wickets71 to Nagad are generally completed within 15 minutes to a maximum of 2 hours. The same timeframe applies for Rocket and bKash as well. Bank transfers may take slightly longer, but they are also usually processed within 2 hours. Minor delays at night or on banking holidays are normal.
wickets71 itself does not charge any deposit or withdrawal fees. However, your bKash, Nagad, or Rocket account may be subject to that payment provider's own charges when making transactions — this is part of the respective service's own policy, not wickets71's. Standard bank charges may also apply for bank transfers.
Yes. wickets71 supports all popular payment methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer. Transactions can also be made from Dutch-Bangla, BRAC, City Bank, and other banks. Deposits can start from a minimum of ৳300, which is suitable for players of any budget.
Games and How to Play
In the cricket section of wickets71, you can bet on BPL (Bangladesh Premier League) matches as well as international T20, ICC tournaments, and IPL. You can participate in pre-match or live betting. Place your bet on your favourite team or player and receive your reward based on the result after the match. To ensure fair play, the odds for all matches are updated in real time.
Yes, wickets71 is fully mobile-friendly. You can play directly in the browser from any Android or iOS smartphone or tablet — no separate app download is needed. Slots, live casino, and cricket betting all display well on mobile and can be played comfortably with touch controls.
RTP (Return to Player) is the theoretical rate at which players get back money over the long term in a game. For example, a 96% RTP means that on average ৳96 is returned to the player for every ৳100 bet — however, this is a mathematical average; each round's outcome is determined by a Random Number Generator (RNG) and is completely independent. It is wise to choose games with a high RTP.
wickets71 offers games from world-class game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, and many more. These providers are internationally recognised and their games are tested and certified by independent third parties. This ensures the highest standard of fair play at wickets71.
Live casino is a gaming experience where you can play in real time with actual dealers. Through video streaming, you can play live roulette, baccarat, blackjack, and more. Multiple players can join the same live table from Evolution Gaming and Ezugi at the same time. The atmosphere is just as exciting as a real casino.
Yes, Spribe's popular Aviator game is available at wickets71. It is a crash-style game where a plane flies upward and the multiplier keeps increasing — cash out before it crashes and you win. The game is simple and exciting and is very popular among players in Bangladesh.
Bonuses and Promotions
The wickets71 welcome bonus is 100% on your first deposit — up to a maximum of ৳10,000. This means if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus and your total balance will be ৳2,000. If you deposit ৳22,000 or more, you will receive the maximum bonus of ৳10,000 and your total balance will be ৳32,000. This bonus applies only at the time of your first deposit.
The wagering requirement for the wickets71 welcome bonus is 15x — meaning you need to wager a total amount equal to the bonus multiplied by 15 before the bonus becomes withdrawable. Example: for a ৳1,000 bonus, you need to place a total of ৳15,000 in bets. This condition is relatively straightforward in the Bangladesh online gaming market.
As soon as you open an account at wickets71 Casino, you automatically join the VIP program. Based on regular play, you can advance through five levels starting from Bronze, then Silver, Gold, Platinum, and Diamond. As you move to higher levels, your weekly cashback and exclusive benefits increase.
Weekly cashback is offered at each VIP level: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% weekly cashback at Diamond. This cashback is added directly to your account and helps offset some of your losses.
Yes, bonuses can be cancelled in certain specific situations — such as managing multiple accounts, breaching bonus terms, or if fraudulent activity is detected. Provide accurate information at the time of registration and read the terms and conditions carefully. Contact the support team for any bonus-related questions.
Security and Responsible Gaming
Yes, all your personal and financial information is protected by SSL (Secure Socket Layer) encryption. wickets71 never sells or shares your information with third parties. Our servers follow the latest security protocols and regular security audits are conducted.
wickets71 believes in responsible gaming. If you feel that gaming is getting out of control, contact our 24/7 live chat support immediately. Our support team is ready to help in Bengali — options to set deposit limits, take a temporary break, or suspend your account are available at any time.
Yes, you can request at any time through our live chat to temporarily or permanently close your account — this is called self-exclusion. This feature is completely free and takes effect immediately. If you want to take a break for a specific period, that option is also available. Responsible gaming is our priority.
All games at wickets71 use Random Number Generator (RNG) technology, which keeps the outcome of every spin or round completely random and independent. Games from all providers including Pragmatic Play, PG Soft, and JILI are certified by internationally recognised testing organisations. Fair play is the core foundation of our platform.
If you notice suspicious activity on your account, contact our 24/7 live chat immediately or email [email protected]. Change your password right away and enable mobile or email OTP verification. Our security team will investigate quickly, take the necessary steps, and secure your account.
Yes, you can set a daily, weekly, or monthly deposit limit if you wish. This feature can be requested from the responsible gaming page or through live chat. Once a set limit is applied, it takes effect immediately and helps you keep your budget under control.
Still have questions?
Contact Support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week.
Live Chat
Use our 24/7 live chat support for instant help. Assistance is available in Bengali.
Email Support
For detailed enquiries, email us at: [email protected] — we will respond quickly.